Complain Letter and Response

Margonda
Depok, Jawa Barat
dimaspermana.dp@gmail.com

November, 17 2013

Mr. Smith
Dalton Bar and Grill
Kemang
South Jakarta

Dear, Mr.Smith

I am writing this letter to bring your attention that I am not satisfied with your quality of service provided  at Dalton Bar and Grill. Am talking about your services I took on 15/11/2013 and I want to let you know I was very upset with your staff performace. They use to deal with me quite inefficiently and did not show their interest which they must show while dealing with regular customer.

I have been a regular client of your business but now know i am completely disappointed. I expect quality services from you and request you to address this issue with immediate attention. I expect full compensation and look forward to your replies within shortest time.

Your Sincerely,

Dimas Permana

  

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Thank you for making your time to communicate to us about our staff performance. We have every desire to address your needs and to provide the best solution and services for you.

On behalf of Dalton Bar and Grill staffs and Mr.Smith, we are truly sorry about our service and will gladly take responsibilities by providing what you have asked in the previous letter. In addition, we will evaluate our service so we can prevent this problem from occuring again in the future.

Please accept our sincere apology for any trouble or incovenience we have caused to you. Again, we highly appreciate your feedback as it will assist us to become better at providing products and services. As with any business like ours, the best advertising we can have is from the mouth of our satisfied customer. It’s our goal to retained you to be a satisfied customer and will gladly to serve you again in the future.

Thank you,

Dalton Bar and Grill


Kemang, Daltonbar.uk